We are looking for one or more service designers to build the service design for a large complicated hybrid meeting platform used by Government officials.

 

Objectives:
A Senior Service Designer is an experienced designer who works with minimal support and can influence and mentor others. At this level, you:

• will work with senior stakeholders in the customer team to develop design concepts

• may have responsibility across complex services spanning multiple teams and
  organizations

• will help set direction and embed good practice within your stakeholders

• will make important decisions based on research and understand how this research
  impacts others

• Position is remote at the start in a smaller consulting firm working directly with the founders and customers.

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Desired Skills:

 

• Agile working. You can identify and compare the best processes or delivery methods
  to use, including measuring and evaluating outcomes. You know how to help the
  team to decide the best approach. You can help teams to manage and visualize
  outcomes, prioritize work and work to agreed minimum viable product (MVP), and scope. (Relevant skill level: practitioner)

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• Communication skills. You can listen to the needs of technical and business
  stakeholders, and interpret them in a way that is clear for both audiences. You know
  how to manage stakeholder expectations. You can be flexible and you are capable of
  proactive and reactive communication. You know how to facilitate difficult discussions within the team or with diverse senior stakeholders. (Relevant skill level: practitioner)

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• Digital perspective. You have the ability to apply a digital understanding to your work.
  You can identify and implement solutions for assisted digital. (Relevant skill level:practitioner, experience with tools like Mural)

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• Evidence- and context-based design. You know how to design systems for use
  across multiple services and can identify the simplest approach out of a variety of
  approaches. (Relevant skill level: expert and able to articulate complex journey maps for multiple stakeholders)

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• Experience of working within constraints. You can identify constraints and can
  communicate about these and work within them. You know how to challenge the validity of constraints. You can ensure standards are being met. (Relevant skill level:working)

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• Facilitating decisions and risks. You can work with higher impact or more complex
  risks. You know how to build consensus between services or independent
  stakeholders. You can lead others to make good design decisions. You know how to
  apply different risk methodologies in proportion to the risk in question. (Relevant skill level: practitioner)​

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• Leadership and guidance. You can make decisions characterized by medium levels of
  risk and complexity and recommend decisions as risk and complexity increase. You
  can build consensus between services or independent stakeholders. You can identify
  problems or issues in the team dynamic and rectify them. You engage in varying
  types of feedback choosing the right type at the appropriate time and ensuring the
  discussion and decision sticks. You can bring people together to form a motivated
  team and help create the right environment for a team to work in. You know how to
  facilitate the best team make-up depending on the situation. (Relevant skill level:
  practitioner)

 

• Prototyping. You are experienced in using a variety of methods of prototyping. You●
  know how to share best practice and can coach others. You can look at strategic service design end to end. (Relevant skill level: expert)

 

• Strategic thinking. You can lead the design and implementation of strategy, directing
  the evaluation of strategies and policies to ensure business requirements are being met. (Relevant skill level: expert)

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• User focus. You know how to give direction on which tools or methods to use. You are experienced in meeting the needs of users across a variety of channels. You can
  bring insight and expertise in how user needs have changed over time to ensure these
  are met by the business. You know how to apply strategic thinking in how to provide the best service for the end user. (Relevant skill level: expert)

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Specific Responsibilities

 

• Running workshops for journey maps, service design with multiple stakeholders across different time zones

• Creating Service Design Blueprints

• Design graphics, websites, mobile apps etc.

• Managing and visualizing change processes in a large services organization

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Location: Remote